A Letter of Complaint about a Commodity

Dear Sir/Madam, I am writing to inform you of my complaint about the mobile phone I ordered on your shopping web.

First, the product was scheduled to arrive last Saturday, but to my disappointment, I did not receive it until this Friday.

What is worse, I found that the mobile phone did not meet my order requirement.

What I ordered was a black one, but I got a white one.

As a matter of fact, the delay of delivery and wrong commodity has caused much inconvenience to me.

Your company has always enjoyed an excellent reputation among customers and that is why I decided to make purchase on your shopping web.

Here I demand a refund and your explanations for the unpleasant service you have provided.

I am looking forward to your prompt reply.

Yours sincerely,

Li Ming

譯文：

關(guān)于商品的投訴信

親愛的先生/女士，我寫信通知您我對我在您的購物網(wǎng)站上訂購的手機(jī)的投訴。

首先，產(chǎn)品原計(jì)劃上周六到貨，但令我失望的是，我直到本周五才收到。

更糟的是，我發(fā)現(xiàn)手機(jī)不符合我的訂單要求。

我點(diǎn)的是黑色的，但我點(diǎn)的是白色的。

事實(shí)上，延遲交貨和錯(cuò)誤的商品給我造成了許多不便。

貴公司在客戶中一直享有很好的聲譽(yù)所以我決定在你的網(wǎng)上購物。

在這里，我要求退款，并解釋你所提供的不愉快的服務(wù)。

我期待你的迅速答復(fù)。

謹(jǐn)上，

李明