全國大學英語六級聽力理解部分由長對話、聽力篇章和講話/報道/講座構成。試題采用選擇題（單選題）題型。聽力理解部分的分值比例為35% ，其中長對話占8%，聽力篇章占7%，講話/報道/講座占20%。考試時間約30分鐘。以下是希賽網英語四六級頻道為大家搜集整理2020年12月英語六級真題聽力及參考答案（長對話）。

Conversation 1

M: Good morning, safe house insurance. My name is Paul. How can I help you today?

W: Morning. I wouldn't say that it's good from where I am standing. This is Miss Wilson, and this is the third time I've called this week since receiving your letter about our insurance claim. (1)I'm getting a litte fed up with my calls about my claim being completely disregarded

M: Miss Wilson, thank you for calling back. Can 1 take some details to help me look at your claim?

W: It's Miss May Wilson, a 15 south sea road in Cornwall.And the details are that our village was extensively flooded 2 monthsago. (2)The entire ground floor of our cottage was submerged in water. And five of us have been living in a caravan ever since. You people are still withholding the money we are entitled to over a bizarre, technical detail. And it's not acceptable,Paul.

M:Miss Wilson, according to the notes on your account, (3)the bizarre.technical detail that you mentioned refers to the fact that

you hadn't paid house insurance the month before the incident.

W:That money left our account and wow that you should be paying out. You are suddenly saying that you didn't receive it on time. I'm really skeptical about this claim.

M:The contract docs say that any miss payment in a ycar will affect the tcrms and conditions of the insurance contract and may affect claims. Of course, I can pass you on to my manager to tlk to you more about this.

W:I've already spoken to him and you can tell him I'm furious now. And that your company has a lawsuit on its hands.(4) You

will be hearing from my lawyer. good bye.

Questions 1 to 4 are based on the conversation you have just heard.

Qucstion I: What is the woman complaining about?

Question 2: What is the problem the woman's family encountered?

Question 3: What has caused the so called bizarre, technical detail according to the man?

Question 4: What does the woman say she will do at the end of the conversation?