Section IV Writing

Part A

47. Directions:

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to

1) make a complaint, and

2) demand a prompt solution.

You should write about 100 words on ANSWER SHEET 2.

Do not sign your own name at the end of the letter. Use “Zhang Wei”instead.

Do not write the address. (10 points)

答案：Section Ⅳ Ⅳ Writing

Part A

審題

本提綱的要求是寫一封投訴信。題目指令中的重點信息有以下幾點，請考生審題的時候重點把握：1.電子字典的質量問題或使用中出現的一些關于該產品本身的問題。注意關于電子產品的質量問題描述時的語言的正確表達；2.網店購物的提及；3.投訴；4.解決事宜。

范文

Dear Sir or Madam,

I am writing to make a complaint against your product quality. I bought an electronic dictionary from your online store last week butI found something wrong with its quality when I first used it. So I am writing this letter to complain against the flaws in your product.

To begin with, when I turn it on, all I got was a fuzzy screen, which was completely unacceptable. Secondly,I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.

Therefore, I would like to either change the electronic dictionary for a new one or receive a refund for it. I would be most grateful for your help.

Sincerely,

Zhang Wei

譯文

親愛的先生、女士：

我寫信是來投訴你們產品質量問題。我上周在您的網店里購買了一個電子字典，但是我第一次用的時候發現它有些質量問題。所以我寫信告知您產品的缺陷。

首先，開機時字典屏幕非常模糊，這是根本不能接受的。其次，電子字典里裝配的電池也與你們網站上宣傳的免費原裝電池不符。

因此，我想您是否能給我換一個新的電子字典或是給我退款。我將會非常感謝您的幫助。

真誠的

張偉